FAQs
We Are Here to Help
At FLGEDC, we stand behind our products. If you have questions about your flashlight, need help troubleshooting, or want to make a warranty claim, our support team is ready to assist.
Before Contacting Support
Please have the following information ready:
• Product model name and number
• Proof of purchase (receipt or order number)
• A clear description of the issue
• Photos or video if applicable
This helps us resolve your issue faster. We aim to respond to all inquiries within 1–2 business days.
About FLGEDC
FLGEDC is a premium outdoor flashlight brand built from a passion for better light. We develop practical, high-performance flashlights for people who expect more from their lighting.
What makes FLGEDC different?
Our connection with FlashlightGo gives us years of insight into what flashlight users actually look for — from beam quality and runtime to battery flexibility, durability, and real-world usability. That experience shapes every FLGEDC product.
Where can I buy FLGEDC products?
FLGEDC products are available through our official website and authorized retailers. Please visit our website for the latest product lineup and purchasing options.
Does FLGEDC offer a warranty?
Yes. FLGEDC products come with a limited warranty covering manufacturing defects. Please refer to the warranty card included with your purchase or visit our website for full details.
What is not covered by the warranty?
The warranty does not cover normal wear and tear, damage from misuse, improper handling, unauthorized repairs, or modifications. Batteries and accessories are typically not covered.
How do I make a warranty claim?
Contact our support team with your proof of purchase and a description of the issue. We will guide you through the process and provide further instructions.
How do I contact FLGEDC support?
You can reach us through our website contact form or by email. Our support team is ready to help with any questions about your FLGEDC product.
How do I maintain my FLGEDC flashlight?
Keep your flashlight clean and dry. Wipe the lens with a soft cloth. Lubricate O-rings periodically with silicone grease. Remove batteries during long periods of storage to prevent leakage.
Can I use my FLGEDC flashlight in extreme temperatures?
FLGEDC flashlights are designed for outdoor use, but extreme temperatures may affect battery performance. Refer to your model's specifications for operating temperature ranges.